Purchase policy.

This Purchase Policy is incorporated into and forms part of the Terms of Service between SetupBots LLC, doing business as Keeden (“Company”), and the client. Capitalized terms have the meanings given in the Terms of Service. In the event of conflict, the Terms of Service control.

Plans are monthly subscriptions, per website, with an initial term of eighteen (18) months (Section 4.1 of the Terms). The initial design is presented prior to payment; the first charge occurs upon the client's approval of the initial design and completion of checkout, and billing recurs monthly on that date. Following the initial term, the subscription continues month to month.

• Plans: monthly in advance, beginning at checkout.
• Add-ons (pages, development hours, SEO plans): joined to the plan invoice; mid-cycle additions prorated, with amounts disclosed in the dashboard prior to billing.
• Advertising budgets elected at checkout: billing commences when the website is first published, then monthly with the plan.
• Work orders ($80/hour, estimated and approved in advance): invoiced upon completion.
• One-time purchases (buyout, one-time pages): charged at purchase.

The client may cancel at any time, including during the initial term, via the dashboard or by written notice to support@keeden.com. Cancellation takes effect at the end of the then-current billing cycle; no early-termination fee applies. Upon cancellation prior to buyout, the website is removed from public availability; the client's content and lead data remain exportable as provided in Section 9.3 of the Terms, without time-based forfeiture.

• First billing cycle: if the Services materially fail to conform to the applicable plan description and Company is unable to cure, Company will refund the first monthly payment upon request made within fourteen (14) days of the first charge.
• Subsequent monthly charges are non-refundable; cancellation operates prospectively only.
• Unused prepaid development hours expire per Schedule B of the Terms and are non-refundable.
• Advertising amounts already remitted to advertising platforms are non-recoverable. Upon termination of an advertising plan, unspent budget held by Company is credited to the next invoice or, where no further invoice will issue, refunded.
• Charges resulting from Company billing error are refunded in full.

Buyout is available beginning in the third (3rd) month of the subscription. Half of every plan payment during the initial term (a quarter after it) accrues as credit against the buyout base price, and ten percent of amounts paid for development work accrues additionally — so the buyout price falls with every month paid and every job done. The base price never rises, no matter how much the site grows. The current figure is always displayed in the dashboard. The credit has no cash value and is forfeited if the subscription is cancelled without a buyout.

The buyout price is never less than $299, regardless of accrued credit. At buyout the client chooses: stay with us — pay the buyout price, ownership is assigned, and hosting continues at $49 per month (hosting is never free while the site remains on our platform); or take it elsewhere — the buyout price plus a $300 source-code handoff charge (a minimum of $599 total) covering the time, labor, and instructions of the standalone build, forms detachment, and data export, after which the site and a CSV export of the client's data are delivered and Company's hosting and support obligations end. A later off-platform move following a stay-with-us buyout incurs the same $300 handoff charge at that time. Neither the minimum nor the handoff charge is ever waived. A reversed or charged-back buyout payment voids the assignment until amounts are restored (Section 8.5 of the Terms).

Prices may be modified only upon not less than thirty (30) days' prior written notice, effective from the next billing cycle, and never retroactively. A client who does not accept a modified price may cancel before its effective date.

Questions regarding any charge should be directed to support@keeden.com prior to initiating a payment dispute. Company responds to billing inquiries promptly and corrects billing errors in full.